Service Coordination, Inc. is a nonprofit organization in Maryland that supports people of all ages with intellectual and developmental disabilities to make choices affecting their lives and to access resources and services in their community.
Service Coordination, Inc. has been providing quality resource coordination services since 1982. We began as one of the nation’s first independent service coordination initiatives serving people with developmental disabilities. We believed then and maintain our belief that services should be tailored to meet the desires of the individual. When first established we were a division of The Arc of Frederick County. Due to tremendous growth and the need to have one organization focused on providing service coordination for so many people, we were established as an independent nonprofit organization in 2005.
Service Coordination, Inc. is currently the largest Resource Coordination agency in Maryland, serving more than 13,700 individuals with an intellectual and developmental disability. This accounts for 60% of people who receive Resource Coordination services. We also employ over 250 Resource Coordinators in 13 offices in Maryland. Staff are highly qualified with 92% having a Bachelor’s degree or higher, with Resource Coordinators having on average 6 years’ experience. Service Coordination is also unique due to our mobile workforce and technological capabilities which allow us to work from virtually anywhere in the communities in which we serve people.
At Service Coordination, Inc., we believe that every person has the right to be treated with respect and dignity and to make choices that affect his/her life. We believe people come first and to support this philosophy we show respect and honor for all people through our words and actions. We believe it is our responsibility to drive solutions by seeking out opportunities and navigating systems to make possibilities a reality, build connections that will encourage strong relationships, and to raise awareness in communities to appreciate the similarities and unique gifts of each person that we serve.
At Service Coordination, Inc., Resource Coordinators maintain expertise in many areas including the comprehensive assessment process for determining DDA eligibility, assisting individuals to apply for various State and Federal benefits, American Sign Language, unique needs of the Forensic population, and Autism Spectrum Disorders. Additional areas of expertise include Community Coordination, Waiting List Coordination, and Transition Coordination services, as well as the Individual Planning process where we work collaboratively with team members to ensure the individual’s needs and desires are addressed through the plan. We pride ourselves on learning the needs of individuals and acquiring the necessary information to develop expertise.
At Service Coordination, Inc., individual choice is very important. This extends to the selection of the Resource Coordinator. Upon referral, we match individuals with local Resource Coordinators who are knowledgeable about the resources available in the community where the individual lives and work. We also match individuals according to their needs, preferences, and the expertise of the Resource Coordinator. Individuals are able to choose a new Resource Coordination provider at any time and will be supported through this process by their Resource Coordinator.
In 1982 The Arc of Frederick County established one of the nation’s first independent service coordination initiatives serving people with developmental disabilities. The service coordination division was founded on the belief that people with disabilities could benefit from having service coordinators act as brokers within the service delivery system to help ensure that services were tailored to meet individual desires.
The initiative began with seven service coordinators who served 173 people. In the 20 plus years since the initiative was created the service coordination division expanded into 10 counties across Maryland and Baltimore City.
In 2005, Service Coordination, Inc. was established as an independent nonprofit organization and spun off from The Arc of Frederick County. The spinoff was necessary due to the tremendous growth the agency experienced and the need to have one organization focused on providing service coordination for so many people. Service Coordination formed a new board of directors, adopted new bylaws and began operations as an independent organization on January 1, 2006. Service Coordination preserved the skilled staff leadership, the staff of service coordinators, an effective approach to coordinating services, the relationship with the Maryland Developmental Disabilities Administration and the founding belief about the role and value of service coordination for people with developmental disabilities.