Service Coordination, Inc. is a nonprofit organization in Maryland that supports people of all ages with intellectual and developmental disabilities to make choices affecting their lives and to access resources and services in their community. Service Coordination works with individuals with developmental disabilities who are receiving services funded by the Maryland State Developmental Disabilities Administration (DDA) and people who are applying for DDA services. Service Coordination has 13 offices in 9 counties and Baltimore City and serves almost 13,000 people.
In 1982 The Arc of Frederick County established one of the nation’s first independent service coordination initiatives serving people with developmental disabilities. The service coordination division was founded on the belief that people with disabilities could benefit from having service coordinators act as brokers within the service delivery system to help ensure that services were tailored to meet individual desires.
The initiative began with seven service coordinators who served 173 people. In the 20 plus years since the initiative was created the service coordination division expanded into 10 counties across Maryland and Baltimore City, with 330 staff providing assistance to 14,000 individuals.
In 2005, Service Coordination, Inc. was established as an independent nonprofit organization and spun off from The Arc of Frederick County. The spinoff was necessary due to the tremendous growth the agency experienced and the need to have one organization focused on providing service coordination for so many people. Service Coordination formed a new board of directors, adopted new bylaws and began operations as an independent organization on January 1, 2006. Service Coordination preserved the skilled staff leadership, the staff of service coordinators, an effective approach to coordinating services, the relationship with the Maryland Developmental Disabilities Administration and the founding belief about the role and value of service coordination for people with developmental disabilities.